Refund policy

Return & Refund Policy

At TunePocket.site, your satisfaction is important to us. We want every customer to shop with confidence and enjoy a smooth, worry-free experience.

If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of receiving your order.

30-Day Free Return Policy

You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item must be in its original condition, unused, clean, and returned with all original packaging, accessories, and product materials when applicable.

Because our products are designed for children and water-related use, returned items must not show signs of heavy use, damage, stains, strong odors, or misuse.

Free Return Shipping

TunePocket offers free returns for eligible orders within the 30-day return window. Once your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, your refund will be processed back to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@tunepocket.site. Include your order number, a clear description of the issue, and photos of the item and packaging.

We will review the issue and offer a suitable solution, which may include a replacement, refund, or return depending on the situation.

Non-Returnable Items

We may not accept returns for items that are used, damaged by the customer, missing parts, returned after 30 days, or not in their original condition.

For hygiene and safety reasons, products that have been heavily used in water may not be eligible for return unless they are defective.

Exchanges

If you would like a different item, size, design, or style, please contact our support team. Depending on product availability, we may assist with an exchange or recommend placing a new order after your return is completed.

How to Start a Return

To begin a return, contact us at:

Email: support@tunepocket.site
Phone: (416) 834-1717

Please include your order number, full name, reason for return, and photos if the item is damaged or incorrect.